Client’s Business: Online Retailers of Bathroom and Kitchen Products
Our Client is a prominent online retailer of bathroom and kitchen items. Its website attracts more than 5,000 visitors every day on an average. It stocks all sorts of bathroom and kitchen items from leading brands. Products worth more than 3 million are warehoused in two large facilities and can be purchased from the online store ensuring that the customers get to choose from an array of items as per their requirement and budget.
The online store of the client was attracting good number of visitors; however, customer interaction and satisfaction was an issue. Therefore, the client wanted a proper customer support mechanism that could help them achieve better and prompt communication and increased level of customer satisfaction.
The eCommerce Division of SunTecIndia.net readily formed a dedicated team of three members with relevant experience who would be able to offer primary Email Support Services to the client. The project manager appointed on this was the point of contact (POC) for the client, and was responsible for quality assurance of the services delivered. The team entrusted with the project was offered proper induction about the client’s business, processes and delivery model, ensuring they do not miss out on any relevant details at the time of addressing the queries raised by the current or potential customers.
Responding to the customer queries in time and with suitable information and solution, expert Email Customer Support Services offered by SunTec has helped the client achieve better customer satisfaction.
For more information, contact: firstname.lastname@example.org
It has always been great to work with SunTecIndia.net. They take complete responsibility of the project and make sure it is done accurately and on-time. Their customer service is excellent and their prices are modest. These qualities have been extremely beneficial to me as a client.
Thank you SunTec!
Chief, Business Planning Division,
Home Electronics and Appliance Store
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